FREQUENTLY ASKED QUESTIONS
We recommend comfortable clothes that allow you to move easily. Most athletes also bring a small towel and water. We have small cubbies to store your personal belongings and we ask that you take off all loose/large jewelry, refrain from heavy perfumes/colognes, and turn your cell phones OFF.
All of our Pilates classes are scheduled through our online system. Clients must set up their profile by creating a user name and password and enter credit card information. Once that is set, you can purchase a series, make reservations; track your visits, and much more.
Our schedule opens up four weeks at a time, so make sure you sign up for all of your classes, as they will quickly fill up!
If you are no longer able to attend a class, please cancel your spot BEFORE the 10 hour window, you will not be charged nor will you lose a class.
Late Cancel/No Show Fee for BODYBAR Clients with an UNLIMITED Series:
A $20 fee will be applied to your credit card on file if you cancel your spot within 10 hours of the scheduled class time or do not show up for your class.
*Please note that you will see “Late Cancel” next to your reservation, noting that you WILL receive a charge if you cancel.
Late Cancel/No Show Fee for bodybar Clients with a LIMITED Package:
A class will be deducted from your package if you cancel your spot within 10 hours of the scheduled class time or do not show up for your class.
*Please note that you will see “Late Cancel” next to your reservation, noting that you WILL lose a class if you cancel.
We understand that emergencies happen, therefore, all clients will receive a “Grace” for their first Late Cancel/No Show per calendar year. You will receive an email notifying you that you have received this “grace” for your reference. After this, you will lose 1 class per late cancel/no show or receive a $20 fee for unlimited memberships.
Membership Termination Policy:
All memberships MUST be cancelled in writing. Simply send an email to your home studio requesting cancellation. If you are in a Month to Month Membership or have completed your first entire contract of another, a 30 day written notice is required. If a payment occurs within those 30 days, you are responsible for that payment. If you are in the middle of your first contract, a 30 day written notice is required and a $150 Early Termination Charge will apply. If a payment occurs within those 30 days, you are responsible for that payment.
Late Policy for ALL Clients
If you arrive more than 5 minutes past scheduled class time, your space MAY be given to a standby client and you will be subject to the No Show fee.
*Clients that arrive more than 10 minutes late, regardless of open spots, may not be admitted into class. Arriving late is disruptive and distracting to both the teacher as well as other clients. Thank you for understanding.
BODYBAR Waitlist Policy:
If a class is full, you may elect to place yourself on the waitlist. Our waitlist locks at 12 hours before class which means you will NOT be automatically added in after that point. If you have not been added into class, feel free to check back and add yourself if a spot has opened up. If you can no longer attend class, you MUST remove yourself from the waitlist. Once you have been added into class, you are subject to the Late Cancel policy. A good rule of thumb is to only add yourself to classes you can definitely attend!
If you have specific medical conditions or severe back/joint pain that requires extra attention, we do recommend a private session so that you can feel comfortable with the equipment and get a sense of how your body will react to the pace of the workout.
All Late Cancel/No Show fees will be waived during Inclement Weather. To manage your account, please visit https://clients.mindbodyonline.com/ASP/adm/home.asp?studioid=23915.
All sales of any BODYBAR packages, memberships, classes, and/or services are final after first use and may not be partially or fully refunded or transferred. Packages, memberships, classes and/or services that have not been used in its entirety may be refunded up to 7 days from purchase date. After 7 days, any packages, memberships, classes and/or services that have not been reserved or used in its entirety may only be returned for studio credit.
All retail items purchased at any BODYBAR Studios location must be returned within 30 days of purchase date unworn, unused, and with all tags still intact in order to receive a full refund or exchange. Items without a receipt and/or attached tag will be returned for store credit only. Any items purchased more than 30 days will not be refunded or credited, no exceptions. All discounted or sale items are final and may not be returned, credited, or exchanged. Items that are defective or damaged are not the responsibility of BODYBAR Studios and will not be accepted for refund, exchange, or store credit.